o Make sure Epson Scan 2 is installed on your computer before connecting the scanner. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12. (See 'Setting Up the Scanner' on page 2-1 of the Setup Guide.). What should I do Try the following: o Make sure the scanner is turned on.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.If the Epson Scan 2 screen is displayed, select Settings from Scanner. Open device manager and expand the Imaging devices. The Scanner Settings screen is displayed when you start Epson Scan 2 for the first time. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet. Uninstalling scanner driver in device manager and reinstall the driver will be a choice when the ScanSnap scanner scanning process needs a WIA driver. Agree to the End-User License Agreement, then click Next. After that, you can use the printer and scanner to test if it needs WIA driver when scanning. This tool will detect HP PCs and HP printers. Download and install the Epson Connect Printer Setup Utility. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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